SLA

Service Level Agreement

The standard Service Level Agreement applies to the use of the Toogethr App. Toogethr reserves the right to outsource parts of the service level.

Summary

  1. The Service Level agreement applies to the Toogethr App.
  2. Toogethr guarantees a service availability of 99,5% excluding maintenance during the ‘maintenance window’ ( 11 p.m.- 7 a.m. CET/CEST)
  3. Data is ISP and data centre independent, geographically separated and stored in the Netherlands.
  4. Toogethr applies a standard incident management and response policy.
  5. The helpdesk is available on business days (9 a.m./6 p.m. CET/CEST)
  6. Information and data access will be secured within customary standards and in all fairness.
  7. Toogethr will carry out frequent data backups.

Full text Service Level Agreement

Click on SLA for the full text of the Service Level Agreement