Service Level Agreement
The standard Service Level Agreement applies to the use of the Toogethr App. Toogethr reserves the right to outsource parts of the service level.
- The Service Level agreement applies to the Toogethr App.
- Toogethr guarantees a service availability of 99,5% excluding maintenance during the ‘maintenance window’ ( 11 p.m.- 7 a.m. CET/CEST)
- Data is ISP and data centre independent, geographically separated and stored in the Netherlands.
- Toogethr applies a standard incident management and response policy.
- The helpdesk is available on business days (9 a.m./6 p.m. CET/CEST)
- Information and data access will be secured within customary standards and in all fairness.
- Toogethr will carry out frequent data backups.
Full text Service Level Agreement
Click on SLA for the full text of the Service Level Agreement